Apple products are like a gated community while Windows computers are so open they can be rambunctious and insecure. One is not better than the other they are just different. Before the invention of the Apple Store Apple's hardware was designed to be easy to open. But once they controlled their own repair facilities they began designing computers to deliberately look great but be hard to open. This also stabbed long time mom and pop Apple authorized repair centers in the back. Now you need to take it to the Apple store for service. Just check the bottom of one of their beautiful laptops. It is great looking smooth aluminum. No ugly screws to make it easy to open! Apple invented something called a "pentalobe" screwdriver to make their products tamper resistant. Yes, they invented their own screwing system to screw the consumer. For a year Apple had a monopoly on a screwdriver!
Pentalobe screws have been used by Apple since 2009, when they were first implemented in the 15-inch MacBook Pro. They have since been used on other MacBook Pro, MacBook Air and iPhone models. Apple attracted criticism upon the introduction of the pentalobe screw; it was seen as an attempt to lock individuals out of their devices. If brought in to an Apple Store for repair, iPhone 4 models with #00 Phillips screws, if any, are replaced with 0.8 mm pentalobe screws. Third-party manufacturers rushed to produce screwdrivers that would remove 0.8 mm pentalobe screws after the iPhone 4's release in June 2010. Trying to remove a pentalobe screw with the wrong screwdriver will strip the screw making it unremoveable.
And when you take your laptop or phone in to be repaired at the Apple Store I guarantee there is some poor slob in back surrounded by crazy screws and lots of them. Apple deliberately uses glue instead of screws too often. Or their products have too many screws, tiny screws, weird non-standard screws, require special suction cups to open, or have customized internal organs that are Apple-only. It makes it hard for me to repair them which is just what Apple wants. All too often I have had to tell laptop owners "Just take it to the Mac store and pay though the nose." This also makes their products hard to recycle.
RAM, the memory computers use for temporary storage, is often soldiered directly to the motherboard by Apple. This means you can't increase your laptop's memory once it leaves the factory. And the laptop's display may be fused into a solid piece. This means that if ANYTHING goes wrong with the screen the whole upper half of the laptop must be replaced as a unit. Iphone and Ipad screens are similarly fused making their replacement complex. This was done to make the phone slimmer and harder for outsiders to open.
Even worse, Apple goes out of its way to make SURE replacing their batteries is a hassle. FACT: batteries wear out after a few years and MUST be removed and replaced. Unlike my Android phone from Samsung, Apple phones cannot be opened by consumers. Apple wants to be the ones to swap out the battery. Its an attempt to get you to just buy a whole new phone when the old one's battery dies. And not only are Macbook laptops hard to open, once you get inside you may find that the battery you are trying to replace is glued to the system or soldered in place!
And taking that laptop to the Apple store for a new battery will set you back $400
! It turns out, in modern Mac laptops the battery isn’t just a battery. In a quest to make machines thinner, Apple made the batteries unserviceable by the user (as well as removed much of the protective covering). The battery is glued to the bottom of the keyboard which means they have to replace both at the same time (even if your keyboard works just fine). It could also take three days to get the computer repaired.
Yes, three days to swap a battery. Three days to repair something on a Mac laptop that every Mac laptop is supposed to need done before the machine fails. The battery is rated to last less than the machine for most users. Nearly everyone who buys a Mac laptop should need to replace the battery (unless they are programmed to constantly upgrade). Why? Well it turns out that battery is not just attached to the keyboard, but also the logic board which controls a lot of the computer. A very difficult repair I'm told. So in Apple's insane quest to get laptops a few millimeters thinner, a standard repair like a battery swap takes 3 days. Now it turns out that it doesn’t actually take 3 days, its just the line is really long and it does apparently take several hours per machine.
Don't believe me? For more info read "Apple's Diabolical Plan to Screw Your Iphone.