Beware Best Buy's "Geek Squad." They fix your computer! They come to your house!
They spy on you! These folks are a division of Best Buy and they have
been giving their corporate parent quite a legal workout. I also find
the name insulting. Why do computer repair places have to refer to their
employees as "geeks" "nerds" or worse! Apparently anyone smart enough
to fix a computer must be some kind of Autistic mess. About all they
are good for is dumping old equipment that needs recycling.
before you hand your computer over to them so that Senior Stickyfingers can
check you out. People put their entire lives on their computers now.
When you let a stranger fix yours you are probably exposing passwords, financial
information, personal data and more.
So what are the Geek Squads
PRIVACY OF LOS ANGELES CUSTOMERS
Geek Squad employees have allegedly engaged in peeping tom activities on female
customers during in-house service visits. A 2007 case alleges that a Los Angeles
Geek Squad employee used his cell phone to record a 22-year-old female customer
while she showered without her knowledge or permission. The employee was arrested
and Best Buy was sued over the incident. In another case, a Geek Squad employee
allegedly stole nude photographs of a 27-year-old female customer from her
computer while it was being serviced. The employee then allegedly shared the
photos on the internet.
STEALING PORNOGRAPHY &
Geek Squad technicians have been caught on numerous occasions searching for
and copying pornographic content stored on their customers' computers without
permission. When asked about the incident at an unrelated conference, Geek
Squad founder Robert Stephens refused to discuss the topic, instead focused
on whether bloggers should be considered true journalists and whether bloggers
follow the same ethical standards as journalists. At least one former
Geek Squad employee had come forward with allegations that the practice of
surreptitiously searching for pornography on their customers' computers is
not restricted to isolated employees, but is often shared with management at
the location where the one employee worked. In 2013, Geek Squad was sued for
invasion of privacy and several other civil infractions for allegedly releasing
nude images found on a customer's computer. The suit is ongoing as of 2015.
USING PIRATED SOFTWARE
In 2006 Geek Squad was sued for allegedly using pirated copies of Winternals'
Emergency Repair Disk Commander. The lawsuit filed by Austin-based Winternals
claims that employees of Geek Squad have continued using the pirated versions
of the software after the commercial licensing agreement broke off. Best Buy
and Geek Squad were accused of copyright infringement, circumvention of copyright
infringement systems, and misappropriation of trade secrets. A settlement was
eventually reached, and Winternals created a three-year agreement in place
with Best Buy, allowing Geek Squad employees to lawfully use their licensed
SUING PEOPLE OVER PETTY BULLSHIT
In 2002 during a spate of legal threats and challenges to competitors with
"geek" in their names Geek Squad attempted to block the trademark registration
of New England area competitor Geek Housecalls claiming that it violated their
trademarks. When Geek Housecalls
refused to budge, Geek Squad filed
civil suit. After two years of wrangling, Geek Squad and Geek Housecalls arrived
at an out-of-court settlement, the details of which cannot be disclosed according
to the terms of the settlement except to state that Geek Housecalls retained
its name. In 2010, Best Buy issued a trademark infringement cease and
desist letter against a priest in Wisconsin for painting "God Squad" on his