My
focus is Customer Service. From convenient availability
to free phone consults. That mean's taking my customer's point of view,
not the Cable Company's, not Microsoft's nor Apple's. These organization's
marketing departments have long since run amuck Scientology style on their
own customers. I don't. 
FREE
RAM UPGRADES: If I have old RAM computer memory sitting
around unrecycled I'm gonna upgrade your RAM for old machines whether you
like it or not for FREE! (P.S. They always like it :) - RAM is like extra
rooms in a home. It lets you do more things at once faster. But it does
not speed up starting the computer, loading a program like photoshop or
accessing the Internet.
Windows
files accidentally deleted or hard drives that have been damaged or infected
CAN get their data back in many circumstances. But waiting too long or reformatting
a hard disk and putting Windows back creates a much more difficult file
recovery task (if possible at all). At best all the filenames will be ruined.
Solution: back up your data regularly! Don't make me clean up your
me$$. Spinning hard drives (left) only last 8 years before failure.
WHAT I DON'T DO
REPAIR PHYSICAL LAPTOP DAMAGE"The power connector broke." "I spilled malt liquor in my laptop." "My dog bit the laptop 'Z' key off." "My roommate threw a nearly weightless Chinese Food Fortune Cookie to me. It hit the screen at a perfectly bad angle and now the bottom third of my 2019 Mac laptop w/a touchbar cannot show anything on the bottom 1/3 of the screen." I do not fix physically damaged laptop computers that are designed to be broken. If these happen and your laptop is under warranty then send it back for repairs. You may be charged for accidental damage. If not under warranty then take it to a laptop specialist or the original manufacturer. The specialist will probably say the same thing I said: "With laptops costing 'only' $500 bucks just buy a new one." Ouch! Even if you do wait for the part it may sit in a container vessel off Long Beach due to pandemic. And when the repair man finally opens the box all these viruses come out. RENT/SELL HARDWAREComputers are so cheap there is no money to be made on custom systems. The days of making money building pirated Windows PC's in your garage is long gone. People who promise to do this for you are scammers. These are mass market products now. SERVICE DAMAGED GAME CONSOLES/SOUND EQUIPMENTI can integrate these devices into home entertainment systems or replace their hard disks but I can't repair custom insides. If your older game console breaks and is out of warranty then you may be eligible for a newer, smaller version of the same device at greatly reduced price from Microsoft or Sony. This is because they subsidize the price of the unit in order to make money down the road by studying your consuming habits, renting you movies or convincing you to buy their video games. |
Beware
of computer repair competitors in West Hollywood who promise low rates to
show up and then pile on expenses once they arrive. Or competitor websites
with sexy stock photos of the fantasy employees and no fees listed. All
my costs are up front and outlined here. My prices are lower than Best Buy's
"Geek Squad" but I come to you. Plus you can be assured I won't snoop through
your computer looking to steal passwords, credit card numbers, pornography
or other confidential data. Señor Stickyfingers at Best Buy may not be so
kind. The local Best Buy at the Weho Gateway has a horrible rating on Yelp.
Click here
for more problem's with Best Buy's "Geek Squad." 